Frequently Asked Questions
SANNYIN - The Silicone Rubber Products Manufacturer, and One-stop Service Provider.
Custom Product FAQs
Can you make the items in my own color(s)?
Yes of course! Just send us the Pantone code of your colors.
What if I don't have the Pantone code, but just a sample?
Send us the sample, we will scan and identify the color for you.
What is the MOQ for custom color?
Usually 300 or 500pcs per color, but it also depends on the product. We will send you the full quotation including MOQ and tier Prices.
Custom Package FAQs
Can you make color box for us?
Yes, we support various kinds of packages to pack our silicone rubber products, such as: art paper color box, kraft paper box, paper tubes, OPP bags, CPE bags, and luxury gift boxes.
What do you need to make custom boxes?
The box design file generated by Adobe Illustrator, or CorelDraw, supporting the following file formats: .ai, .pdf, .cdr. Please note, the DPI of images enclosed needs to be higher than 300 for better printing.
I don't know how to make a design file, can you guys help?
Yes, we have designers and can help with designing, but mostly this is not a free service.
Financial FAQs
What currency do you accept if I order silicone rubber products from SANNYIN?
The following currencies are accepted: CNY, USD, CAD, SGD, JPY, EURO, GBP, and AUD.
What payment method do you support?
We support: Alibaba online payment (T/T, Credit Card, etc.), Local Transfer, Global Wire Transfer (Swift), Western Union, and PayPal.
Can I pay for sample orders with my credit cards?
Yes, there are several payment methods that support credit cards, please contact our team for more details.
Order Fulfillment FAQs
How long does it take to get a sample?
Within 3 days for stocked products, 7-10 working days for products with custom pattern printing, and 21-35 days for custom silicone rubber products.
What is the lead time for bulk orders?
It depends on the order quantity, usually 3-5 weeks.
Shipping FAQs
Do you ship to Amazon FBA warehouse?
Supported! We work with many FBA sellers and ship silicone rubber products to FBA warehouses in US/EU/AU.
What shipping methods are supported?
Sea shipping, Express shipping (FedEx, DHL, UPS, SF-Express, etc.), Air shipping, Train, and combined shipping methods like sea shipping + local delivery service for door-to-door service.